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For website operators · FAQ
Frequent questions from website operators
The overview is on the page For website operators. Here are the detail questions before the first audit.
What does an audit cost?
The price follows the page count of the audit, consumption-based and without a term. The current conditions and the scale are on the pricing page; binding is the cost estimate in the order flow before the start.
How long does an audit take?
The automated measurement usually runs within a day, with courtesy pauses between requests. Audit areas with human judgements, above all accessibility, additionally need the assessment by an auditor.
What is a partial seal?
Each audit area receives its own seal. An overall seal would hide that a website can shine in one field and fail in another. Partial seals say precisely what was audited and what applies.
How long is a seal valid?
Every seal shows its expiry visibly on the verification page. After expiry it is marked as expired there; it is renewed by a new audit.
What happens if my website fails?
No seal is issued for the affected audit area. You receive the findings in the customer area and can have it audited again after fixing. A fail stays unpublished; only issued seals are public.
Do I have to prepare anything technically?
No. The publicly reachable website is audited, the way every visitor sees it. You only confirm that you control the domain.
Does the audit replace legal advice?
No. The audit is a technical examination. It delivers the reliable technical finding on which legal advice can build.
Can I first see where I stand without obligation?
Yes. The needs analysis is free and delivers a complete findings report, explicitly without a seal. It shows whether there is any need for action at all before you order anything. A seal is created in the pre-audit or in the gold standard.
Do I get a report, and in what form?
You get the findings as a web view in your customer area and as a PDF to pass on. Every finding names location, underlying rule and severity so your agency can work with it directly. The report stays confidential: it describes weaknesses of your website and is only available to authorised people.
How do I show a passed seal on my website?
Download the seal on the verification page as SVG or PNG and serve the file from your own server. Place the link to the verification page below it so every visitor can check the seal. That keeps every visit to your website a matter between you and your visitors; an image reloaded from our server on every visit would transmit their IP address to us.
How many pages of my website are audited?
You set the scope, up to 1000 pages. The auditor starts on your home page and follows internal links; pages excluded by robots.txt are not requested. The report names the number of pages actually audited; a result always applies only to this scope.
Does the audit load my server?
Hardly. The auditor requests pages throttled and one after another, respects your robots.txt and identifies itself with its own user-agent string. It fills in no forms, triggers no orders and logs in nowhere.
Does the auditor need credentials for my CMS or server?
No, and we do not accept them either. Only what every visitor sees publicly is audited. That is a deliberate boundary: an audit service that collects credentials becomes a risk itself. Areas behind a login therefore remain outside the assessment.
What if I disagree with a finding?
Report it with the audit ID and the affected address. Every finding names the rule it is based on; that makes it verifiable and, in case of doubt, refutable. If a finding turns out to be wrong, it is corrected; the audit regulations govern the procedure bindingly.